Chapter 12 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Which virtual memory attribute is the only one a technician should change?
#location
2
Which Windows XP utility is used to partition and format hard drives?
#Disk Management
3
A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?
#Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.
4
A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user?
#It is necessary to create a second partition and install Vista into the second partition.
5
A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.)
#IMAP
#POP
6
What are two reasons for creating two partitions? (Choose two.)
#separate data files and operating system
#allow the computer to be dual booted
7
Which information is backed up when a restore point is created?
#system and Registry information only
8
What is a common cause of the Invalid Boot Disk error?
#There is a non-bootable floppy disk in the floppy drive.
9
A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)
#Check any manuals relating to the hardware and software.
#Check the Internet for possible solutions.
10
Which action should be taken to start the defragment utility when using the Windows XP Category View?
#Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools > Defragment Now.
11
In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?
#BOOT.INI
12
Which action configures Windows Explorer to display file extensions?
#Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for known file types check box.
13
A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?
#Add Defrag to Scheduled Tasks in System Tools.
14
Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
#day
#time
15
When configuring Windows XP, which setting configures a service to run every time a computer is started?
#automatic
16
Which two locations are commonly used in Windows for temporary files? (Choose two.)
#C:\temp
#C:\Windows\temp
17
What is the most common cause of blue screen errors?
#device driver errors
18
A user has observed that the performance of the hard disk has degraded over time. What is the first thing a user should do to improve performance?
#Defragment the hard disk.
19
Which Windows XP Professional installation uses a Sysprep file?
#image-based installation
20
What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?
#caching recently accessed pages
21
While attempting to run an application, a user receives an error message indicating that a required RPC service is unavailable. The user determined that the RPC server is functioning properly. Which action should be tried next by the user?
#Restart the service.
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